Terms and Conditions

Last Updated: 16 April 2019

Communication information systems and Supplies, MO4, AudienceRoom.com ,Ticketegypt.com,Ticketegypt (collectively “TicketEgypt/AudienceRoom”) operate the TicketEgypt/AudienceRoom booking system and web pages (“TicketEgypt/AudienceRoom Platform”) for events created by EVENT ORGANIZERS.
TicketEgypt/AudienceRoom provides the TicketEgypt/AudienceRoom platform and associated software to EVENT ORGANIZERS so that they may list event details, set ticket inventory, sell tickets, take registrations and manage other event functions using the TicketEgypt/AudienceRoom platform.
TicketEgypt/AudienceRoom provides access to certain parts of the TicketEgypt/AudienceRoom platform to the general public so that they may transact and interact with the EVENT Organizer.
The following Terms and Conditions of Use and Purchase Policy (“these Terms”) have been created to ensure you are happy with your ticket purchase and that you fully understand the purchase process with the EVENT Organizer who uses TicketEgypt/AudienceRoom, the TicketEgypt/AudienceRoom platform, TicketEgypt/AudienceRoom powered partner websites and TicketEgypt/AudienceRoom retail store associates to promote the EVENT Organizer’s events, sell tickets, make registrations and bookings.

Section 1 : General

You must be 18 years or older to use this Service.
By using or visiting the TicketEgypt/AudienceRoom platform, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the TicketEgypt/AudienceRoom platform.
COMMUNICATION INFORMATION SYSTEMS AND SUPPLIES and AudienceRoom.com (collectively “TicketEgypt/AudienceRoom”) reserve the right to change these Terms at any time, effective immediately upon posting on the TicketEgypt/AudienceRoom platform.
To ensure you are aware of the latest Purchase Policy and Terms and Conditions of Use, please check this page of the TicketEgypt/AudienceRoom platform periodically which is available from every event page on the TicketEgypt/AudienceRoom platform.
The latest date of issue will be posted at the top of this page.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

Section 2 : Permitted Use Of The AudienceRoom Platform

You agree that you are only authorized to visit, view and to retain a copy of pages of TicketEgypt/AudienceRoom platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorized by TicketEgypt/AudienceRoom to do so.
The content and software on this site is the property of TicketEgypt/AudienceRoom and is protected by Egyptian and international copyright laws.
We post a legal notice and various credits on the TicketEgypt/AudienceRoom platform, which may not be amended or removed.
You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

Section 3 : Links And Search Results On The AudienceRoom Platform

The TicketEgypt/AudienceRoom platform may include links posted by the EVENT Organizer or automatically produce search results that reference or link to third party sites throughout the World Wide Web.
To the extent permitted by law, where TicketEgypt/AudienceRoom has no control over these web sites or the content contained within them, TicketEgypt/AudienceRoom cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.
TicketEgypt/AudienceRoom does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way.
By using the TicketEgypt/AudienceRoom platform to search for or link to another site, you agree and understand that you may not make any claim against TicketEgypt/AudienceRoom for any damages or losses, whatsoever, resulting from your use of the TicketEgypt/AudienceRoom platform to obtain search results or to link to another site.
If you have a problem with a link from the TicketEgypt/AudienceRoom platform, please notify us at [email protected] and we will investigate the problem you describe in your email and take actions that we deem are appropriate in our sole discretion.

Section 4 : Unauthorized Use Of The AudienceRoom Platform

Illegal and/or unauthorized uses of the TicketEgypt/AudienceRoom platform, whether for unauthorized ticket sales, unauthorized framing of or linking to the TicketEgypt/AudienceRoom platform will be investigated and appropriate legal action will be taken.

Section 5 : Violation Of These Terms And Conditions

If you violate these Terms including if you post or provide User Content which violates these Terms or has violated the rights of TicketEgypt/AudienceRoom, any other User or the law, TicketEgypt/AudienceRoom may terminate your use of the TicketEgypt/AudienceRoom platform, prevent you from making all future bookings using the TicketEgypt/AudienceRoom platform, and/or take legal action against you.
Where this occurs, TicketEgypt/AudienceRoom will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken.
If you wish to dispute that decision of TicketEgypt/AudienceRoom, you have 5 days within TicketEgypt/AudienceRoom providing its notice to you to do so and TicketEgypt/AudienceRoom will act reasonably in considering your response.
If you materially violate these Terms, TicketEgypt/AudienceRoom may cancel your ticket orders in which case TicketEgypt/AudienceRoom will provide you with written notice of that cancellation together with reasons for that cancellation.
You agree that monetary damages may not provide a sufficient remedy to TicketEgypt/AudienceRoom for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.
TicketEgypt/AudienceRoom may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.
This is in addition to any other uses permitted under our Privacy Policy.
TicketEgypt/AudienceRoom is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these Terms.

Section 6 : AudienceRoom Copyright Policy

You may only submit content to the TicketEgypt/AudienceRoom platform (“User Content”) where you have the rights to do so.
In particular, you: may not use the TicketEgypt/AudienceRoom platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; an must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).

Section 7 : Disclaimers

TicketEgypt/AudienceRoom does not promise that the TicketEgypt/AudienceRoom platform will be error-free, uninterrupted, nor that it will provide specific results from use of the TicketEgypt/AudienceRoom platform or any content, search or link on it.
The TicketEgypt/AudienceRoom platform and its content are delivered on an “as-is” and “as-available” basis.
TicketEgypt/AudienceRoom can not ensure that files you download from the TicketEgypt/AudienceRoom platform will be free of viruses or contamination or destructive features although TicketEgypt/AudienceRoom will take steps consistent with industry practice to protect against this occurring.
TicketEgypt/AudienceRoom does not by these Terms exclude any rights and remedies in respect of goods or services.
However, TicketEgypt/AudienceRoom excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the TicketEgypt/AudienceRoom platform whether based in statute, common law or otherwise to the extent permitted by law.
To the fullest extent possible, the following paragraphs of this clause 7 will apply.
TicketEgypt/AudienceRoom will not be liable for any damages of any kind arising from the use of the TicketEgypt/AudienceRoom platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
TicketEgypt/AudienceRoom makes no guarantee of any specific result from use of the TicketEgypt/AudienceRoom platform or use of the TicketEgypt/AudienceRoom service.
TicketEgypt/AudienceRoom disclaims any and all liability for the acts, omissions and conduct of any third party users, TicketEgypt/AudienceRoom users, advertisers and/or sponsors on the TicketEgypt/AudienceRoom platform, in connection with the TicketEgypt/AudienceRoom service or otherwise related to your use of the TicketEgypt/AudienceRoom platform and/or the TicketEgypt/AudienceRoom service.
TicketEgypt/AudienceRoom is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the TicketEgypt/AudienceRoom platform.
Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the TicketEgypt/AudienceRoom platform to TicketEgypt/AudienceRoom at [email protected] TicketEgypt/AudienceRoom may investigate the claim and take appropriate action, in its sole discretion.

Section 8 : Payment Methods

TicketEgypt/AudienceRoom processes your credit card depending upon the methods accepted by the EVENT Organizer which may include: Visa, MasterCard, American Express.
At no stage does your entire credit card number get collected or stored in Our system.
The only parties to receive the entire card number are Our bank and the Payment Gateway.
If you are concerned about using your credit card online please contact us for assistance.

Section 9 : Limits On Tickets Purchases Per Customer

When purchasing tickets on TicketEgypt/AudienceRoom, you are limited to a maximum of 10 tickets for each event unless the EVENT Organizer has authorized such purchases in its terms and conditions.
If you try to circumvent the TicketEgypt/AudienceRoom platforms to purchase more than 10 tickets the EVENT Organizer may at its discretion cancel additional bookings.
This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event.
The reselling of tickets is strictly prohibited by non-authorized re-sellers, tickets found to be re-sold maybe voided and canceled at TicketEgypt/AudienceRoom’s discretion.

Section 10 : Pricing And Ticket Availability

TicketEgypt/AudienceRoom sells tickets on behalf of EVENT Organizers which means TicketEgypt/AudienceRoom does not determine the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections.
Ticket inventory is the responsibility of the EVENT Organizer.
Given inventory set by the EVENT Organizer, popular events may sell out quickly.
Occasionally, additional tickets may be available in addition to inventory using TicketEgypt/AudienceRoom set by the EVENT Organizer, however the EVENT Organizer controls this inventory and its availability.

Section 11 : Credit Card Purchases – Proof Of Identity

In rare cases TicketEgypt/AudienceRoom and/or our partners may request that a ticket holder present the credit card used when purchasing tickets in order to gain admittance to the event, or prior to the event for fraud preventative measures.
If you are unable to present the credit card used to purchase tickets and a picture identification (which must match each other and must match the name under which the booking was made) TicketEgypt/AudienceRoom may at it’s discretion cancel any tickets under the booking and refuse entry into the event.

Section 12 : Licensed Venues – Proof Of Identity

TicketEgypt/AudienceRoom sometimes sells tickets for events at licensed venues, and these venues require a valid driver’s license, passport or proof of age to prove you are over 18 years of age.
You may need to present this proof at the event venue to obtain admission.

Section 13 : Delivery Of Tickets

Through the TicketEgypt/AudienceRoom platform the EVENT Organizer may elect to offer one or more of the following delivery options for your ticket order.
The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket method used.
By “email / e-ticket” option: The TicketEgypt/AudienceRoom platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address.
If you do not receive your e-ticket then please contact TicketEgypt/AudienceRoom by email [email protected] at least 48 hours before the scheduled event.
By “at the door” option: Tickets delivered through “at the door” delivery option are typically available one hour prior to the event start time at the location set by the EVENT Organizer.
By “Post” or “Registered Post” option: Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery.
TicketEgypt/AudienceRoom and EVENT Organizer do not post to PO Boxes.
Delivery of tickets are the responsibility of the EVENT Organizer, unless TicketEgypt/AudienceRoom has undertaken to provide this service to the EVENT Organizer.
If you have selected delivery through the mail, please allow at least 10 working days after your order is made to receive your tickets from the EVENT Organizer unless the EVENT Organizer has provided express delivery options.
If you have not received your tickets within 48 hours of the event, please contact the EVENT Organizer via the phone number or email address supplied on the EVENT Organizer TicketEgypt/AudienceRoom event page or contact TicketEgypt/AudienceRoom at [email protected] All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.
AudienceRoom.com will NOT deal or provide any services or products to any of OFAC ( Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Section 14 : Cancelled Events

Occasionally, events are cancelled or postponed by the EVENT Organizer due to weather conditions or situations affecting the staff or audience.
When this occurs, the EVENT Organizer will make every effort to ensure you receive a prompt refund and/or exchange if applicable.
If an event is cancelled or postponed, refunds will be determined by the EVENT Organizer.
To find out about the refund availability and process: you will be notified by email if you have opted in to receive email updates; or you can review notices posted on the EVENT Organizer’s website or contact the EVENT Organizer via the email address supplied on the EVENT Organizer’s AudienceRoom listing.
If the event was moved or rescheduled, the EVENT Organizer may set refund limitations.
Contact the EVENT Organizer for exact instructions.
If a refund has been confirmed by AudienceRoom then the following refund method applies: Refunds will be done only through the Original Mode of Payment.
If you booked online or by phone using a credit card, AudienceRoom will automatically refund to the credit card used for purchase within 14 days of notifying you that a refund for this event applies.
If you booked in an authorized AudienceRoom retail outlet, please return to the same outlet you purchased from and take along with you your AudienceRoom receipt to obtain a full refund within 90 days of the event cancellation.
You will be asked to sign for your refund.
If you are genuinely unable to return to the store for a refund, please contact [email protected] providing details of the event and point of purchase and any other information as reasonably required to allow AudienceRoom to arrange a refund.
Note that any refunds conducted through this method will take significantly longer than refunds conducted through the retail outlet.
If you purchased the ticket(s) independently of the AudienceRoom platform, you will need to return the tickets directly to the place where you purchased the tickets.

Section 15 : Exchanges And Refunds

Before purchasing tickets, carefully review your event and ticket selection.
NO REFUND OR EXCHANGE ON ANY TICKET will be given or service fee except during cancellation or rescheduling, or relocation of an event by the seller, given that the customer has requested the refund within a reasonable time and provide valid proof of purchase.
Refund liability is limited to the total amount of the ticket purchase (including any fees or charges).
The seller is not liable for expenses incurred as a result of the cancellation.
AudienceRoom cannot offer you a refund if you can no longer attend an event or any personal circumstances, however you may give your tickets to another person to use.
Name changes policies may vary on an event basis.
Please check specific event terms of service regarding name changes.
AudienceRoom will not replace lost, stolen or damaged hard copy tickets.
Lost e-tickets can be re-issued to owners to the initial email address used to purchase the tickets minimum 48 hours prior the event.

EVENT Organizers may reserve the right of: Admission to events, latecomers may not be admitted until a suitable break.
To change/withdraw advertised artists, programs or seating without notice.
EVENT Organizers may also append the AudienceRoom terms and conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.

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